Refund policy

Returns and Exchanges
At Khizam, we want every order to arrive in excellent condition. If your order is damaged, incorrect, or defective, please contact us within 48 hours of delivery with clear photos and your order number.
For hygiene and quality reasons, we do not accept returns on opened or used perfumes. Items must be unused, unopened, and in their original packaging to be eligible for return.
If a return is approved, it must be sent back in the same condition in which it was received. Return shipping costs are the customer’s responsibility unless the product was damaged or incorrect.
Once we receive and inspect the returned item, we will process the refund or replacement according to the case. Refund timelines may vary depending on your payment method.